Enterprises today face increased complexities due to changing needs and reduced budgets; it is often found that these challenges distract players from their core business strategies. With a focus on Telecom, Tulip has the expertise and experience to manage the infrastructure and run the outsourced operations for our customers smoothly.

Our comprehensive set of managed services can effectively manage your IT investments, improves operations performance and availability. We provide mission critical support with the highest level of expert consultation throughout the entire lifecycle of the hosted application. We maximize your hosted environments by combining technical brilliance along with the real world understanding.

Tulip Managed Services model is designed to provide complete IT Infrastructure Management solution to our customers, helping them in the process to focus on core operations and exit the non core areas. The entire gamut of our IT infrastructure services can monitor and manage all desktops, network, messaging, servers, database and applications. Tulip has the skills and competencies, with services tailored to customer requirements and the flexibility to implement and manage key infrastructure as part of the ongoing operations. This provides our customers the best of both worlds – scalability and flexibility over their information systems without either the pain or increased cost of running them.

Tulip IT Facility Management Services
Tulip IT Facility Management Services involve an effective combination of people, process and tools to ensure that your IT infrastructure is always up and running. Catering to the 24x7 service demands on your IT infrastructure, we undertake complete responsibility of ensuring availability and performance of your IT Infrastructure as per SLA. Our skilled professionals, powered by best-in-class practices and state-of-the-art technology, deliver on-site customized solutions for facility and infrastructure need of our customers.

We help you build and manage the operations, security and efficiency of your entire network, consisting of monitoring, troubleshooting, problem resolution, and system administration services for your voice and data networks. Tulip has been maintaining large facilities for our customers across the country for more than a decade now.

Tulip Managed Services cover the entire array of IT infrastructure services which include:

1.Managed Router Solutions

Tulip’s Managed Router Solution is an enterprise solution designed to provide a managed, business grade networking service across multiple sites. Tulip is your sole point of contact and accountability. The Managed Router Solution includes performance management, change and configuration management, security management, equipment provisioning, 24*7 quality support and a systematic reporting procedure, providing the foundation your network needs to take advantage in any business environment. Tulip Managed Router Services simplify and streamline network management, saving customers time and money. With Tulip’s Managed Services, we look after your network and the network devices so you can focus on your core business.

Our Managed Router services are ideal for businesses that need enhanced network performance and reliability without the hassle and cost of day-to-day network administration. Tulip is at the forefront of future ready networking, providing the infrastructure, products and solutions necessary to harness the power of networking technologies. We drive network convergence – and help you manage your network equipments for optimal results.

Our comprehensive managed CE offering comprises of the following:

• Performance management
• Configuration and change management
• 24*7 Proactive router monitoring
• Security management
• CPU utilization monitoring
• WAN link, Ethernet link, devices monitoring
• Configuring threshold for the routers and managing the CPU usage, bandwidth usage and error logs
• Network service levels backed by an escalation process
• Service desk and service support processes
• Web-based fault tracking and network reporting (on-line interface dashboard)

2. Network Management

"Manage and optimize your Intelligent Network"

Tulip managed network services help you automate, simplify, and integrate your network to reduce operational costs and improve productivity. Designed to increase network efficiency and availability, our network services use valuable tools for reaching business and productivity goals. At Tulip, with over a decade of experience in this field we are sure to revolutionize the way you transact business everyday. Tailored to meet the needs of enterprise networks, Tulip network managed services can help enterprises meet their business needs by providing services comprising of:

WAN/ Router Monitoring

• 24x7 proactive monitoring of the network infrastructure and devices.
• Provides real time visibility into WAN performance.
• Monitoring VPN and network nodes.
• Alerts when LAN/WAN performance degrades.
• Bandwidth management.
• Availability monitoring for WAN link and device.
• Enhance network security by tracking network vulnerabilities, and indicating devices nearing end of life .
• Manage network change and configuration management using device experts.

Switch Monitoring

• Monitor switch ports for availability.
• Switch port mapping showing port connectivity.
• Detect and prevent broadcast storms/worms in the LAN.
• Live views of discovered switches and ports

Performance Management

• Manage network performance through real-time reports of key usage metrics .
• Network management using tools (SNMP and WMI etc.).
• Monitor availability and response time statistics.
• Enhanced Security Management .
• SLA availability dashboards for networks.
• QoS management
• Monitor interface traffic, utilization and error statistics.
• Proactively identify performance degradations using threshold.
• Ticketing and scheduled delivery of reports and e-mails.

Fault Management

• Automatically escalate critical alarms that are unresolved.
• Supports SNMP traps.
• Receive e-mail/ SMS notifications.
• Identify and troubleshoot network issues before they affect productivity.
• Proactive surveillance and automated troubleshooting.
• Automatically execute self healing scripts/ programs when a fault occurs.

Vendor Management

• Liaison with the 3rd party vendors
• Maintain 3rd party SLA’s