3. Server Management

“Reliable, round-the-clock management of your critical technology assets”

To move ahead towards your goals with confidence, you need a high-availability server environment to support your critical business applications. With multiple options to choose from, Tulip Server Management services deliver what you need to succeed. We realize the need for your servers to be running with 99.99% uptime as well as being updated with the most current software and service. It is our job to manage your servers 24*7 and we are here to take that responsibility off your shoulders.

Tulip’s server management services provide end-to-end management of your server environment, depending upon your needs. We support all leading operating systems, offer round the clock monitoring through our network operation centers, and deliver best-in-class services. Tulip’s server management services include:

Proactive Monitoring

• 24x7 monitoring and management of server hardware, operating system, and customer URLs.
• Monitors CPU, memory and disk utilization.
• Monitors services such as HTTP, SMTP, IMAP, DNS, LDAP etc.
• Windows server monitoring.
• Backup log Monitoring.
• Event log monitoring.

• Identify service response time degradation.
• Ticketing and reporting.
• Automatically execute self healing scripts/ programs when a fault occurs.
• Monitor, record, classify and resolve OS problems.

• View active processes and installed software details
• Identifies servers running on low disk space.
• Mail traffic / services based events & alerts.
• Exclusive dashboard reports for Active Directory, Exchange and MS-SQL.
• SLA availability dashboards for servers.
• Scheduled e-mail and reports delivery.
• Escalation of issues.
• Complete Management of Web servers and critical Web services.
• Incident management, system administration, and change management technical support .
• Security audits and vulnerability management

• Security patching and anti-virus management.
• Software distribution and regular patch updates.

4. Database Management

Your database is your repository of critical information and its smooth functioning is essential for all your operations. Our expertise extends globally, with SLA based remote and 24x7 database administration support.

Our services range from database design installation, upgrades, backup/ restoration, performance and capacity management. With multiple levels of management to choose from, Tulip can provide Database Management services to augment your existing capabilities or to provide complete 24x7 advanced supports. Our database management services include:

Proactive monitoring

• 24x7 monitoring and reporting.
• Optional database clustering services.
• Control multiple versions of documents and provide version audit trails.
• Monitor availability and response time statistics.

• Performance tuning and management.
• ITIL based change and incident management.
• Scheduled report-mail delivery.
• Database installation and configuration.
• Backup and disaster recovery planning.
• Exclusive dashboard reports for active directory and Exchange.

• Maintain asset security, auditing, asset reliability and availability.
• Database security and user access management.

• Automatically escalate critical alarms that are unresolved.
• Troubleshooting and ticketing.
• Real-time diagnosis & Data restoration.
• View active processes and installed software details.

• Data backup, restore, and deleted item retention.
• Flexible storage options and control for the database.