5. Managed Messaging Services

Users expect anytime-anywhere access to their email, contacts, and calendars with complete availability, yet messaging systems are increasingly difficult and expensive to manage. Tulip can address these needs with our Managed Messaging Services, providing end-to-end, managed messaging solutions, thereby reducing the total cost of ownership.

a. Standard Managed Messaging Services Features

Each of our solutions include the following features:

Proactive monitoring

• 24x7 monitoring and management of the messaging infrastructure and application .
• Increased Availability and Data Redundancy.
• Advanced diagnostics and measurement.
• Comprehensive performance reporting.
• E-mail Archiving.
• Continuous email, calendar, contacts, and task synchronization.
• Near-Real-Time Logging and alerts.

• Exchange Server Administration Management.
• Scheduled Re-boots.
• Active Directory.
• Email Client Access and Features.
• Outlook for Web Access (OWA).
• Pop3/ IMAP4 Client Access.
• MS Outlook 2002 /2007 (MAPI).
• Implementation and ongoing maintenance of the Exchange system.
• Secure instant messaging, secure real-time chat.
• Remote access to your email address book.
• Calendaring and scheduling, contact and task management, and public folders .
• Global address lists and email aliases.

• Premium spam and virus filtering.
• Multi-layered email security to defend against spam, viruses attacks.
• Wireless data encryption.
• Remote IT management capabilities for passwords and other controls.
• Single sign-on.
• E-mail Protection Services.

• Data backup and restorability.
• Flexible storage options and control for individual mailbox sizes.
• Effortless restoration of deleted email.
• Full-text search and retrieval on all parts of a message, including attachments.

• Mobile messaging (Using TSync / Blackberry Services).
• Push e-mail services.

6. Helpdesk Services

Our help desk services give you the freedom to focus on your core competencies and provide a single point of contact to deliver the right level of support to your end-users, with the ability to scale as your business needs change. Tulip technology enabled Help Desk offers 24x7 dedicated services for lodgment, escalation, management of calls, as well as support packages aligned to Tulip expertise in technology and business solutions.

Our state-of-art technology and conventional workflow processes lead to distinct improvements in customer satisfaction levels. The Tulip team, with a custom-tailored helpdesk solution allows you to gain a competitive advantage in the marketplace. Our helpdesk services comprise of:

• Remote help desk for 24*7 IT infrastructure support and management.
• Providing single point of contact for customers of an enterprise across locations and geographies.
• IT Infrastructure support covering desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications.
• Customer specific toll free number and e-mail services.
• Vendor SLA management and escalation matrix.
• Incident management or (trouble ticket management) for user queries, so each issue is logged and monitored until resolved.
• Workflow engine to move issues through a defined flow from open to closed, including monitoring that response time is within the guidelines of any existing service-level agreement (SLA).
• Remote management using remote troubleshooting tools for effective first call resolution.
• Knowledge base creation and updation.
• Asset & configuration management – Single point for managing hardware and software assets using both remote discovery and asset tracking tools.
• Security management and virus control.
• Performance management and reporting.
• Change management – Trend analysis and pro-active change planning.

7. Managed CUG Voice Solution

Tulip Managed Voice is a hosted Voice over IP solution brought to you by Tulip Telecom, a leading data telecom service provider in India. With over 17 years of experience in serving large enterprises, Tulip understands the dynamism and criticality levels associated with an IT infrastructural setup. Tulip's managed VoIP solutions help enhance the communication channels in your organization. Having the number one data network in India supporting your voice channel ensures seamless port-to-port connectivity. With our in-depth expertise in managing networks for large organizations, we guarantee the highest uptimes in the market ensuring your complete peace of mind.

Tulip Managed Voice solution offers numerous advanced features that help increase employee productivity in your organization. Having free and unlimited intra-company phone calls not only ensures timely distribution of information but also enhances transparency. With the Remote Access feature, employees can access their personal extension "on the go" giving them an extended arm to operate with more flexibility. Our VoIP solutions enable your organization to follow the "always on, always there" model.

The features are:

Nominal investment, great profits

The cost associated with Tulip Managed Voice services is nominal, with only a one-time investment required for the IP phones. The recurring charges are minimal and enterprises can take advantage of these services to substantially bring down their annual telephony costs along-with enjoying a whole host of advanced benefits.

Administration

Tulip's Managed Voice solutions provide a user friendly web portal (GUI) which simplifies the management of extensions within an organization. Using the Admin Console, the administrator can perform the necessary administrative and management functions such as adding or deleting users, enabling or disabling specific users etc.

Security

The design and architecture of the Tulip Managed Voice solutions meets stringent security standards providing end to end information protection and maximum network and data security. All the data that travels to and from Tulip's network is filtered appropriately by the company’s firewall and encrypted using industry leading standards. All our servers are fully redundant which further ensures reliability.

Robust network support

The network management for the Tulip Managed Voice solution ensures lower total cost of ownership and easier management. The entire service is managed 24x7 by Tulip's ISO 200001 certified Network Operations Center by a skilled team of certified experts and industry standard processes.