Service Desk Support
FMS services
Total IT Outsourcing / Customized IT outsourcing offerings
Service Desk support
Tulip service desk services give you the freedom to focus on your core competencies by providing a single point of contact to deliver the right level of support to your end users, with the ability to scale as your business needs change. Tulip Service Desk offers 24x7 dedicated services for trouble ticket management, escalation, and management as well as support packages aligned to Tulip expertise in technology and business solutions.
Our state-of-art technology and proven workflow processes lead to distinct improvements in customer satisfaction levels. Our customized helpdesk solution allows you to gain a competitive advantage in the marketplace
Remote help desk for 24*7 IT infrastructure support and management
Providing single point of contact for customers across locations and geographies
Customer specific toll free number and e-mail services
Vendor SLA management and escalation matrix
IT Infrastructure support covering desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications
Incident management or (trouble ticket management) for user queries, so each issue is logged and monitored until resolved
Workflow engine to move issues through a defined flow from open to closed, including monitoring that response time is within the guidelines of any existing service-level agreement (SLA)
Remote management using remote troubleshooting tools for effective first call resolution
Knowledge base creation and update
Asset & configuration management – Single point for managing hardware and software assets using both remote discovery and asset tracking tools
Security management and virus control
Performance management and reporting
Change management – Trend analysis and pro-active change planning
Tulip owns the entire IT activities related to one or multiple particular functional tower like network, security, NOC, voice, FMS, video, Datacentre etc. and adding value to client business. It’s tactical to strategic partnership with clients. Tulip acts as the bridge between the client business requirement and the technology solution.
FMS services
Tulip IT Facility Management Services involve an effective combination of people, process and tools to ensure that your IT infrastructure is always up and running efficiently. Catering to the 24x7 service demands on your IT infrastructure, we undertake complete responsibility of ensuring availability and performance of your IT Infrastructure as per SLA. Our skilled professionals, powered by best-in-class practices and state-of-the-art technology, deliver on-site customized solutions for facility and infrastructure need of our customers. Tulip depute able team of onsite resources who are focused and sensitive to your end user requirements to provide opt support for improving the end user experience.
We help you build and manage the operations, security and efficiency of your entire IT infrastructure, consisting of monitoring, troubleshooting, problem resolution and system administration services for your voice and data networks. Tulip has been maintaining large facilities for our customers across the country for more than a decade now.
Total IT Outsourcing / Customized IT outsourcing offerings
Tulip owns the entire IT activities related to one or multiple particular functional tower like network, security, NOC, voice, FMS, video, Datacentre etc. and adding value to client business. It’s tactical to strategic partnership with clients. Tulip acts as the bridge between the client business requirement and the technology solution
Offer complete IT services for single or multiple IT infrastructure towers like datacentre, network, security, voice, video, FMS etc
SLA or outcome based contracts
Flexible Service delivery model: Offsite, onsite or hybrid
Options of commercial model: Opex, pay on use, per user based charge
Customization options to choose service deliverables: Supply, install, maintain, manage, monitor, improve
Multiyear contract
Act as single service integrator
Managed Operation Centres with options of BOT
