Total IT Outsourcing
IT Outsourcing: Forward-looking business leaders are increasingly finding ways to optimise the value of IT resources. They are looking outwards for strategic partners who help them to create more efficient IT systems as well as new approaches to ensure IT adds value to core business. Their focus is to make IT as strategic business partner and convert into profit centre from cost centre. Tulip with more than 19+ years of experience in services help clients to arrive at innovative service and commercial models to suit their core business.
Features
- Service Desk Support
- FMS services
- Total IT Outsourcing / Customized IT outsourcing offerings
- Service Desk support Tulip service desk services give you the freedom to focus on your core competencies by providing a single point of contact to deliver the right level of support to your end users, with the ability to scale as your business needs change. Tulip Service Desk offers 24x7 dedicated services for trouble ticket management, escalation, and management as well as support packages aligned to Tulip expertise in technology and business solutions. Our state-of-art technology and proven workflow processes lead to distinct improvements in customer satisfaction levels. Our customized helpdesk solution allows you to gain a competitive advantage in the marketplace
- Remote help desk for 24*7 IT infrastructure support and management
- Providing single point of contact for customers across locations and geographies
- Customer specific toll free number and e-mail services
- Vendor SLA management and escalation matrix
- IT Infrastructure support covering desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications
- Incident management or (trouble ticket management) for user queries, so each issue is logged and monitored until resolved
- Workflow engine to move issues through a defined flow from open to closed, including monitoring that response time is within the guidelines of any existing service-level agreement (SLA)
- Remote management using remote troubleshooting tools for effective first call resolution
- Knowledge base creation and update
- Asset & configuration management – Single point for managing hardware and software assets using both remote discovery and asset tracking tools
- Security management and virus control
- Performance management and reporting
- Change management – Trend analysis and pro-active change planning Tulip owns the entire IT activities related to one or multiple particular functional tower like network, security, NOC, voice, FMS, video, Datacentre etc. and adding value to client business. It’s tactical to strategic partnership with clients. Tulip acts as the bridge between the client business requirement and the technology solution.
- FMS services Tulip IT Facility Management Services involve an effective combination of people, process and tools to ensure that your IT infrastructure is always up and running efficiently. Catering to the 24x7 service demands on your IT infrastructure, we undertake complete responsibility of ensuring availability and performance of your IT Infrastructure as per SLA. Our skilled professionals, powered by best-in-class practices and state-of-the-art technology, deliver on-site customized solutions for facility and infrastructure need of our customers. Tulip depute able team of onsite resources who are focused and sensitive to your end user requirements to provide opt support for improving the end user experience. We help you build and manage the operations, security and efficiency of your entire IT infrastructure, consisting of monitoring, troubleshooting, problem resolution and system administration services for your voice and data networks. Tulip has been maintaining large facilities for our customers across the country for more than a decade now.
- Total IT Outsourcing / Customized IT outsourcing offerings Tulip owns the entire IT activities related to one or multiple particular functional tower like network, security, NOC, voice, FMS, video, Datacentre etc. and adding value to client business. It’s tactical to strategic partnership with clients. Tulip acts as the bridge between the client business requirement and the technology solution
- Offer complete IT services for single or multiple IT infrastructure towers like datacentre, network, security, voice, video, FMS etc
- SLA or outcome based contracts
- Flexible Service delivery model: Offsite, onsite or hybrid
- Options of commercial model: Opex, pay on use, per user based charge
- Customization options to choose service deliverables: Supply, install, maintain, manage, monitor, improve
- Multiyear contract
- Act as single service integrator
- Managed Operation Centres with options of BOT
USPs
- Flexibility to customize the service and commercial models to all types of customers as per their business needs
- Integrated delivery model for IT, Datacentre and Telecom offerings from Tulip
- Presence of pan India trained field engineers
- Multiple NOCs and Datacentres across India
